This Privacy Policy explains in full and precise terms how 92r5 collects, processes, stores, shares, and protects the personal data of all registered players and website visitors. At 92r5, we treat data privacy as a fundamental obligation — not an afterthought — and we are committed to handling every Pakistani player's information with the highest standards of care, security, and transparency.
Our Privacy Commitments
Every data transmission between your device and 92r5's servers is encrypted with AES-256 SSL — the same encryption standard used by international banks and financial institutions. Your login credentials, personal details, and payment information are never transmitted or stored in plain text at any stage of processing.
92r5 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. The only circumstances under which your data is shared with external parties are those explicitly described in this Privacy Policy — namely licensed service providers, regulatory authorities, and payment processors operating under binding confidentiality obligations.
Every 92r5 player has the right to access, correct, export, or request deletion of their personal data at any time, subject to 92r5's legal retention obligations. These rights can be exercised by contacting 92r5 customer support. Marketing communications can be unsubscribed at any time via your Account Settings or by written request.
Personal data held by 92r5 is stored in access-controlled, encrypted database environments hosted on infrastructure that meets internationally recognised security standards. Access to player data within 92r5's internal systems is restricted on a strict need-to-know basis, with access logs maintained and reviewed regularly.
92r5 does not retain personal data for longer than is necessary for the purpose for which it was collected, or as required by applicable regulatory and legal obligations. Once the applicable retention period has expired and there are no outstanding legal obligations, personal data is securely deleted or anonymised in accordance with 92r5's data retention schedule.
92r5 will only send promotional communications, bonus notifications, and platform updates to players who have explicitly opted in to receive such communications. Consent can be withdrawn at any point through your Account Settings. Players who have activated self-exclusion are removed from all marketing lists immediately and without exception.
92r5 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the 92r5 online gaming platform, accessible at 92r5.bid, including registered players, prospective players, and general website visitors.
This Privacy Policy has been prepared in accordance with the data protection principles embedded within 92r5's international gaming licence and applicable data protection frameworks. It sets out in transparent and accessible language the categories of personal data we collect, the purposes for which that data is processed, the legal bases upon which processing is carried out, the parties with whom data may be shared, the rights available to data subjects, and the security measures we employ to keep that data safe.
We encourage every 92r5 player to read this Privacy Policy in full before registering an Account or making a deposit. If you have any questions about how 92r5 handles your personal information, our support team is available 24 hours a day, 7 days a week, via the live chat function within your Account.
For the purposes of this Privacy Policy, the following definitions apply:
92r5 collects the following categories of personal data from players and website visitors, depending on the nature of your interaction with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number, nationality | Registration & KYC |
| Contact Data | Email address, mobile number, residential address | Registration |
| Financial Data | JazzCash / EasyPaisa account references, bank account details, transaction history | Deposits & Withdrawals |
| Account Data | Username, password hash, account balance, betting history, bonus activity | Ongoing account use |
| Technical Data | IP address, device fingerprint, browser type, operating system, session duration | All platform visits |
| KYC Documents | Copies of government-issued ID, proof of address, payment method ownership evidence | KYC verification |
| Communications Data | Support chat transcripts, email correspondence, dispute records | Customer support interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, session time preferences | Responsible gaming tool usage |
We collect only the minimum personal data necessary for the specific purpose identified. Where additional data is requested on an optional basis, this will be clearly indicated at the point of collection.
92r5 collects personal data through the following channels:
92r5 processes personal data only where a lawful basis for doing so exists under applicable data protection law. The lawful bases relied upon by 92r5 are as follows:
Personal data collected by 92r5 is used for the following specific purposes:
92r5 uses cookies and similar tracking technologies on its platform for the following purposes:
92r5 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited and controlled circumstances:
As an internationally licensed online gaming operator, 92r5 may transfer personal data to third-party service providers and infrastructure partners located in countries outside Pakistan. Where such transfers occur, 92r5 ensures that appropriate safeguards are in place to maintain an equivalent standard of data protection to that described in this Privacy Policy.
Safeguards employed by 92r5 for international data transfers include contractual data processing agreements incorporating standard data protection clauses, and the selection of service providers that hold internationally recognised security certifications. 92r5 does not transfer personal data to jurisdictions with inadequate data protection frameworks without implementing additional compensating controls.
92r5 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Licensing & AML obligations |
| Financial Transaction Records | 7 years from transaction date | AML & tax compliance |
| KYC Documents | 5 years after account closure | Regulatory obligation |
| Customer Support Records | 3 years from last interaction | Dispute resolution |
| Technical / Log Data | 12 months from collection | Security & fraud prevention |
| Marketing Consent Records | Duration of consent + 3 years | Legal compliance |
Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised so that it can no longer be associated with any identifiable individual.
Every 92r5 player and website visitor has the following rights in relation to their personal data, exercisable by contacting 92r5 customer support:
You have the right to request a copy of all personal data held about you by 92r5, along with information about how that data is processed, the lawful basis for processing, and the categories of third parties with whom it has been shared.
You have the right to request correction of any personal data held by 92r5 that is inaccurate or incomplete. You may update basic contact information directly through your Account Settings without contacting support.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to 92r5's legal retention obligations — data required for regulatory compliance cannot be deleted during the mandatory retention period.
You have the right to request that 92r5 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of data or where processing is unlawful but you prefer restriction to erasure.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible, where processing is based on your consent or on contract performance.
You have the right to object to the processing of your personal data where such processing is carried out on the basis of 92r5's legitimate interests. You have an absolute right to object to the processing of your personal data for direct marketing purposes, and 92r5 will cease such processing immediately upon receiving a valid objection.
To exercise any of the above rights, please contact 92r5 customer support via live chat or by email to [email protected]. 92r5 will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, subject to any lawful extensions where the request is complex or voluminous.
92r5 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
While 92r5 takes all reasonable technical precautions, no internet transmission or digital storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights or interests, 92r5 will notify affected players in accordance with its breach notification obligations under its licensing requirements.
If you have reason to believe that a person under the age of 21 has registered an Account on 92r5, please contact our customer support team immediately so that we can take appropriate action. The protection of minors from gambling services is among 92r5's highest compliance priorities.
92r5 may send you promotional communications including bonus offers, reload promotions, PSL betting enhancements, new game announcements, and VIP programme updates, but only where you have explicitly consented to receive such communications at the point of registration or through your Account Settings.
You may withdraw your consent to marketing communications at any time by: (a) updating your notification preferences in your 92r5 Account Settings; (b) clicking the unsubscribe link in any marketing email; or (c) contacting 92r5 customer support with a written unsubscribe request. Withdrawal of marketing consent does not affect service communications, which include deposit confirmations, withdrawal notifications, KYC requests, and account security alerts.
Players who have activated self-exclusion are automatically removed from all 92r5 marketing lists immediately upon activation of the self-exclusion and are not reinstated to marketing lists for any reason during the self-exclusion period.
92r5 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. Where a change is material — meaning it could substantially affect your rights or the way in which your personal data is processed — 92r5 will provide at least 14 days' advance notice via email to your registered address and by displaying a prominent notice on the 92r5 platform.
For non-material changes such as typographical corrections or minor clarifications, the updated Privacy Policy will be published on the platform without advance notice. The "Effective Date" at the top of this document will always reflect the date of the most recent version. We encourage you to review this page periodically to remain informed of how 92r5 handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to 92r5's handling of your personal data, please contact us through the following channels:
Email: [email protected] (plain text only — not a clickable link)
Live Chat: Available 24/7 within your logged-in 92r5 Account
Subject Line for Privacy Requests: "Privacy Request — [Your Account Username]"
All privacy-related requests will be acknowledged within 5 business days and resolved within 30 calendar days, subject to any permitted extensions where the request is complex or requires additional verification of your identity before we can process it.
This Privacy Policy should be read in conjunction with the 92r5 Terms & Conditions and Responsible Gaming policy, both of which form part of the overall legal framework governing your relationship with the 92r5 platform.
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